Customer Service

Dutch Denim Project - Privacy Policy


This website is managed by Dutch Denim Repair, registered at the Dutch chamber of Commerce under number 71763783 (hereafter referred to as ‘Dutch Denim Project/Dutch Denim Repair/us/we’). 


We respect the privacy rights of our online visitors and recognise the importance of protecting the privacy of the personal information we collect. For this reason, Dutch Denim Project has set up strict policies and security measures to protect your personal information. Our privacy policy helps to give you a clear view of the types of personal information we collect and how we use, share and protect your personal information. It also explains the options you have to control this information. By using our website you agree and understand that we may collect, use, store and process your personal information in accordance with our Policy.



  • Your personal information will not be sold or passed on to third parties.

  • Your data is safely stored in a non-public database.

  • Your transaction data is sent via a secure connection and is encrypted as well, so it is safe with us.

  • We only use your e-mail address once to complete your order.


We only send offers, newsletters and other circulars after your explicit permission. If you no longer want to receive any messages from us, you can unsubscribe at anytime by clicking the unsubscribe link at the bottom of every newsletter.


If you place an order at the Dutch Denim Project webshop, we ask you to give us the following information:


  • Your name, address and phone number. This information is used to correctly deliver your order/products.

  • Your e-mail address, so that we can keep you informed about your order.

  • Payment information, such as your credit card or bank account number. This is used to complete the order. The data is sent via a secure connection, is encrypted and will not be saved.


To be able to save your shopping cart, we use cookies. These cookies are only saved within one session – as soon as you close your browser, they are removed. For the analysis of our web statistics we collect anonymous data on the use of our website. By analyzing the collected data, the website can be improved and we can further optimize our service. The data collected is not for any other purpose, or passed on to any third party. These include the timing and duration of visit and which pages you have visited.


We also use local stored cookies. These cookies are stored on your computer and provides you with a return visit to our website can be recognized. If you refuse to the use of cookies, you can do this in your browser. We use IP addresses and cookies to personally identify you. Our cookies can not be used on other websites for your identification.



Do you wish to see your information or do you wish that we delete or modify your information in our system? Please contact us by email at



If your wish to comment about our privacy policy, please fill in the contact form on the site or contact us by email at



Dutch Denim Project

Admiraal de Ruyterstraat 18D

3115 HB, Schiedam
The Netherlands

(postal address only, not for visiting)


IBAN: NL69 KNAB 0257 4025 19
Chamber of Commerce: 71763783
Tax: NL 002266078 B09

All sales are subject to Dutch law.



Dutch Denim Repair ships with PostNL, DPD and DHL postal service shipping including Track & Trace. The tabel below gives the estimated time of delivery according to PostNL; Dutch Denim Repair is not responsible for any shipping delays after the parcel has been handed over to the right drop-off point. All shipments will be done the next businessday.

1-2 business days

2-5 business days

USA & rest of the world
5-15 business days



All payments should be made through the Dutch Denim Repair website's check-out system, using any of the accepted credit-, debitcards or PayPal. If you don't have a credit card or PayPal, please send an email to, and we will take it from there.

All prices are stated in EURO (€), including Dutch VAT (21% on goods) and without shipping costs. 0% on VAT on the rest of the world, excluding the United Kingdom.



You may return an item without any given reason, as long as:

  • All original tags are attached;

  • the item is in the state as bought - unworn, unwashed, unaltered, undamaged, etc (with the exception of trying on);

  • altered item;

  • you send an email to, that you will be returning the item, within 30 days upon receipt.

Please note that:

  • Dutch Denim Project is not responsible for the shipping costs returning the item;

  • after the item is received it will be thoroughly inspected to check the condition – Dutch Denim Project will refund the total invoice amount if the condition matches the state as it was bought;

  • any additional costs not stated on the invoice, such as import duties, will not be refunded;

  • the returned parcel should be marked as a 'RETURNED ITEM' in order to avoid custom fees or any other additional costs for Dutch Denim Project - in the case of custom fees or any other additional costs, Dutch Denim Project is reserved the right to refuse the parcel and it will be returned to sender.


    Return address
    Dutch Denim Project

    Admiraal de Ruyterstraat 18D

    3115 HB, Schiedam
    The Netherlands


    Received a damaged item?
    In the unlikely event of receiving a damaged item upon arrival, caused by a third party such as the shipping company*, or a production error**, please notify Dutch Denim Project by sending an email to regarding the issue within 3 days after delivery, to apply for a full refund including return shipment, or exchange with full refund of return shipment.

    *This only applies to damaged items without any noticeable damages to the packaging box. Damaged parcels should never be accepted without checking the contents first.

    **Sometimes a production error can only be noticed after several days of use. In the unlikely event of this, you may contact Dutch Denim Project within 60 days upon receipt. We will reserve the right to examine the product and determine if the problem is indeed a production error or not.


    Dutch Denim Project and Dutch Denim Repair are registered trademarks.